CCI Contractors, LLC - Gatesville, TX

Administrative Assistant

Sep 2024 - Present

Tint World - New Braunfels, TX

Customer Service Representative

Sep 2023 - Sep 2024

Part-Time / Temporary / As Needed

• Gained experience using the Shopmonkey CRM

• Learned to promote/sell automotive window tint to customers walking in or calling with questions.

• Handled all inbound phone calls and answered questions regarding automotive window tint. All other questions were routed to the appropriate staff.

• Using Shopmonkey CRM integrated with Zoom, I would respond to online leads and follow-up on quotes.

• Updated inventory descriptions and also created new canned services with appropriate pricing in the CRM system.

• Scheduled appointments as needed and processed invoicing and payment upon pickup of vehicle.

Daltile Corporation - San Marcos, TX

Administrative Manager

Feb 2016 - Jun 2023

• Provided training and leadership to associates across various departments including customer service, order management, purchasing, and warehouse duties.

• Delegated tasks and responsibilities to team members to promote collaboration and productivity.

• Maintained high standards of customer service to ensure customer satisfaction and retention.

• Executed a range of customer service, warehouse, and office administration tasks to ensure smooth operations.

• Took on management duties when the manager was unavailable. 

This position was terminated when corporate decided to close the San Marcos location. I had the option to transfer to either Austin or San Antonio, but I opted for a severance package instead of relocating or commuting. 

Daltile Corporation - Austin, TX

Training Consultant (Temporary Special Project)

Aug 2009 - Dec 2010

• Facilitated travel to multiple Daltile locations for training purposes.

• Trained other SSC's on new software functionalities.

• Led training sessions on proprietary software for field team members.

• Provided instruction on all inventory processes including purchasing and receiving.

• Demonstrated expertise in order management processes.

• Ensured staff proficiency in utilizing new system. 

Daltile Corporation - Austin, TX

Customer Service Representative

Jan 2003 - Feb 2016

• Processed customer orders promptly and provided customer support to major flooring dealers and tile contractors.

• Handled incoming calls and emails from customers with professionalism and efficiency.

• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

• Collaborated with sales team to ensure seamless communication and resolution of customer issues.

• Proactively followed up with customers to ensure their needs were met and concerns were addressed.

• Researched and resolved complex customer inquiries in a timely manner. 

Haile & Thomas, P.C. - Gatesville, TX

Bookkeeper 

Jun 2000 - Nov 2002

• Tracked expenses and income for businesses while organizing and maintaining bank statements.

• Setup QuickBooks accounting system for customers along with monthly data entry of accounts.

• Completed and filed returns with tax departments at local, state and federal levels. 

R.C. Byrd Paint & Drywall / Technical Drywall - Gatesville, TX

Receptionist / Office Assistant

Dec 1990 - Jun 2000